Senior AI Product Manager - Payment Authentication And Digital Identity

About Us

Trusting Social (www.trustingsocial.com) is a leading AI firm driving financial inclusion through innovative use of alternative data and generative AI. With a footprint across Asia
and Latin America, we partner with mobile network operators and financial institutions to unlock credit opportunities for underserved consumers. 

Our proprietary technology platform leverages telco data, machine learning, and big data infrastructure to deliver real-time credit scoring, customer insights, and digital engagement
solutions. At Trusting Social, we’re not just building products – we’re shaping the future of inclusive finance with AI.

Following our expansion into Latin America, we're building a local team in Mexico to launch and scale our solutions in partnership with top telecom operators and financial institutions.

How You'll Make an Impact

As our Product Manager, you'll be at the forefront of transforming market needs into impactful, world-class products that solve large-scale problems for our clients. You'll take extreme ownership of your assigned product lines within the Trust Vision department, driving their success from concept to market leadership.

What You'll Do

• Understand market needs and customers' pain points, stay updated on market trends, create a compelling product vision, and develop a product roadmap quarterly and annually. Spearhead the success of the whole Trust Vision department’s product lines in your assigned markets.
• Obsess over customers to deliver the products they need, constantly study the products to understand every aspect, and fine-tune them to meet customer needs.
• Deliver a world-class product with inputs from customer/client discovery, sales, and advisory teams.
• Conduct assessments to identify optimal product opportunities, ensuring alignment of features with the targeted market and available technology.
• Work closely with the Data Science team & Engineering team to deliver product features of the product roadmap.
• Engage with clients and users to gather constant feedback and incorporate it into the product features.
• Conceptualize, define, and guide research and product requirements to create exceptional user experiences.
• Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.
• Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.
• Provide expert opinions for enhancements/improvements of the product suite provided to clients.
• Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation. 
• Pitch or support sales in pitching and deployment for customers.
• Foster the professional growth of product team members by providing ongoing development opportunities and offering timely feedback to enhance their skills and expertise when needed.

What We're Looking For

Minimum 

• 4+ years of experience in product management, along with 8+ years of overall work experience 
• Experience in SaaS/B2B product development
• Exceptional problem-solving skills under pressure (candidates who come from internal/external management consulting or similar, or candidates with a Technical background - a degree in Computer Science, Engineering, or a related field - are strongly welcome. You don't need to know how to write any code; you need to understand the product from a technical standpoint only.
• Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions 
• Willingness to roll up your sleeves and do whatever it takes to help your team win 
• Ability to maintain a keen attention to detail, multitask, and work well under pressure; zoom in and out on a problem
• Good interpersonal skills, teamwork spirit, hardworking with enthusiastic attitudes 
• Strong learning capability and self-motivation to acquire new knowledge 
• Extreme ownership, love the products, and do whatever it takes to make the products stand out

Preferred  

• 10+ years of experience
• Proven track record in Product Management 
• Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.
• Knowledge of AI/Machine Learning topics 
• Experience in managing KYC process or fraud risk management for customer onboarding
• An MBA degree would be a plus.

Excellent candidates

• Passionate about solving complex and large-scale/world-class problems, finding joy in crafting solutions that impact millions of lives or transform the world.
• Excellent in problem-solving, solving problems in a well-structured, data-backed, and deeply analytical manner, combined with a touch of creativity.
• Strong track records of products attest to their effectiveness in creating meaningful impacts and addressing the intended challenges.
• Extreme ownership is, without a doubt, working for the love of it, leading the team to help millions of lives.

Why Join Us

• Be part of a mission-driven company shaping the future of credit access.
• Work with cutting-edge technology in a fast-growing international team.
• Take ownership of impactful projects with top-tier industry partners.
• Competitive compensation and benefits with flexible working arrangements.